Shipping
Same-day dispatch before 3 PM PT. Packed, tracked, insured. Free Ground on product subtotals over $149.99.
Order before 3 PM PT Monday–Friday and your lot ships the same afternoon. Orders under $150 ship by Ground for a flat $13; orders of $150 or more ship free.
Policy
All sales final. No returns, no refunds, no exchanges. Peptides are temperature-sensitive research materials — chain of custody cannot be verified once product leaves our cold chain. Damaged-in-transit replacements only, reported within 48 hours with photos.
Rates
- UPS / FedEx Ground — $13 flat on orders under $150, 3–5 business days.
- Free Ground shipping on orders of $150 or more.
No packing or handling fees. The $150 is your product total after any discount code.
Cutoff and timing
- Weekday orders in by 3 PM PT ship the same afternoon; carrier pickups run 3–4 PM PT.
- Orders after 3 PM PT ship the next business day.
- Weekend orders ship Monday.
- No pickup on federal US holidays; order-day resumes the next business day.
Delivery times are carrier estimates — not guarantees.
How your order is packed
- Vial(s) pulled from −4°F storage.
- Each vial wrapped in a cushioned protective sleeve.
- Bundle secured in bubble wrap and a padded mailer.
- Sealed in a plain, unbranded, tamper-evident outer box.
- Handed to the carrier the same afternoon.
No mention of peptides on the outer box. No lab logos. The packaging is discreet by design.
Where we ship
All 50 US states plus DC. We are not shipping to APO/FPO, US territories, or internationally at this time. If you need international, contact us for a case-by-case quote.
If something goes wrong
- Damaged in transit: photograph the mailer and vial immediately upon arrival, before opening. Email contact@blackicepeptides.com within 48 hours of delivery and we'll replace the affected lot. Reports after 48 hours or without photo documentation cannot be honored.
- Lost in transit: tracking shows no movement for 4+ business days? Reach out and we'll open a carrier claim.
- Wrong address: address changes after label creation may incur a $15 carrier reroute fee.
- Returned by carrier: refused or undeliverable shipments are re-shipped once you cover the return and re-ship.
How to pay
- Zelle, Venmo, Cash App, Apple Cash — payment instructions are shown after checkout.
Fine print worth reading
- Buyer bears risk of loss upon carrier acceptance — that's why we insure.
- Lyophilized peptides are shelf-stable for the length of transit.
- Delivery estimates are not guarantees.
All products are supplied for laboratory research use only. Not for human or veterinary consumption.